Account & Data Deletion
Ascyna, by Your Ascendancy · Operated by Mythras Projects
You may request deletion of your account and the personal data associated with it at any
time. This page explains how to make the request and what happens when you do.
How to request deletion
Step 1 — Email us
Send an email to
support@yourascendancy.com from the email address your
account is registered under, with the subject line
"Delete my account".
Step 2 — Verification
We verify that the request comes from the account owner's registered email address. We may
reply to confirm before proceeding.
Step 3 — Deletion
Your account and associated data are permanently deleted within 30 days of
the verified request. You will receive a confirmation email when it is complete.
What is deleted
- Your account and sign-in credentials.
- Your profile (display name, biography, photo, settings).
- Your health, fitness, nutrition, journal, habit, and reading records.
- Photos and images you uploaded.
- Your community content — messages, posts, reactions, and memberships. (Chat messages are
automatically deleted after 24 hours regardless.)
- Connections to third-party services (Google Health / Fitbit, Spotify), including stored
tokens.
What may be retained
- Records we are required to keep to comply with legal obligations, resolve disputes, or
enforce agreements — retained only as long as necessary for those purposes.
- Aggregated or de-identified information that no longer identifies you.
"Reset this device" in the app's Settings only removes the copy stored on that
device and signs you out — it does not delete your account or its cloud copy. Use the request
above for that.
Deletion is permanent and cannot be undone. If you only want to remove specific
content (for example a photo, post, or log entry), you can delete individual items inside the app
at any time without deleting your account.
Questions
For anything related to your data, contact support@yourascendancy.com. See
also our Privacy Policy.